Frequently Asked Questions

We provide comprehensive installation services for every type of flooring we offer. Our experienced installers guarantee a precise and efficient installation process to deliver the best results.

Yes, of course. We recognize that viewing and feeling the materials firsthand is an essential part of the decision-making process. Our mobile showroom service conveniently delivers samples to your location.

Obtaining a quote from Duraniq is straightforward. You may complete the online form on our website or reach out to us directly by phone. Once we receive your project details, we will prepare and deliver a comprehensive quotation.

Installation duration varies based on the flooring material and project scope. Generally, most installations are finalized within several days. Upon evaluating your project, we will supply a detailed and accurate schedule.

All of our flooring products include manufacturer warranties. The terms and conditions differ based on the product type and manufacturer. Detailed warranty information will be provided upon product selection.

We offer comprehensive floor preparation solutions, which include subfloor leveling and the removal of old flooring where necessary. Thorough preparation is essential to achieving a flawless and long-lasting flooring installation.

A wide range of our products are designed with sustainability in mind, incorporating eco-friendly materials and low-VOC adhesives. We are happy to guide you in choosing flooring solutions that align with your environmental goals.

Duraniq accepts multiple forms of payment, such as credit cards and bank transfers. To learn more about our financing options or tailored payment plans, please reach out to our team.

Duraniq Flooring can be reached by phone at [xxxx]. Additionally, inquiries may be submitted via our website contact form or by email at [email address], and we will ensure a timely response.

Duraniq offers a wide array of commercial flooring solutions, suitable for offices, retail establishments, hospitality settings, and other commercial applications. For detailed information, we encourage you to get in touch with our team.

Duraniq provides support for custom flooring designs to meet individual project specifications. Our experts work closely with clients to develop bespoke flooring solutions that reflect their desired aesthetic and functional requirements.

Hybrid flooring integrates the benefits of both laminate and vinyl, resulting in a highly durable, waterproof solution with an authentic wood look. Although vinyl flooring is likewise waterproof and available in numerous designs, hybrid flooring generally provides superior durability and enhanced comfort underfoot.

In numerous cases, it is possible to install new flooring over existing tiles. Our specialists will assess the condition of your current flooring to guarantee appropriate adhesion and a flawless finish.

Floor maintenance requirements vary according to the flooring type. Typically, routine sweeping or vacuuming, combined with occasional mopping using a suitable cleaning product, will preserve the floor’s appearance. We are happy to provide specific maintenance instructions for your chosen flooring solution.

Duraniq Flooring Company is open on Saturdays from 9:00 AM to 13:00 PM on most weekends. Please note that we are closed on Sundays and during long holiday weekends.

We're open Sunday to Friday, from 9 AM to 5 PM

Installation time varies depending on the size and specifics of your project. For instance, a floor measuring between 80 and 100 square meters may require up to four working days. Since each job is unique, we’ll provide a more accurate timeframe closer to your scheduled installation date.

Yes, we do. Parquetry Flooring Company proudly services all Melbourne suburbs and has completed installations throughout South Australia as well.

Furniture can be carefully placed after three days. To protect your flooring, we recommend avoiding dragging items and using carpet dots or protective pads under the legs of tables, chairs, and couches.

Timber floors are coated to help resist moisture — some are pre-finished, while others are coated after installation. While they do offer some water resistance, prolonged exposure to moisture can cause the timber to swell or warp. For this reason, we do not recommend installing timber flooring in bathrooms or laundries.

To maintain the quality of your timber flooring, we recommend using a microfibre broom to remove dust and grit, which can cause surface damage. When mopping, use a microfibre mop that is damp—not overly wet or hot. Be sure to use only pH-neutral cleaning products to preserve the finish and integrity of the timber.

No, we do not recommend using a steam mop on any of our flooring products — including solid timber, parquetry, engineered timber, bamboo, or laminate. Over time, the heat and moisture from steam mops can cause the material to swell or warp.

We do not recommend using vinegar. Its acidity can damage the finish and compromise the integrity of your timber flooring over time.

We do not recommend using methylated spirits, as it may damage the finish and compromise the integrity of your flooring over time.

 Installation is possible for those with the right skill set and a willingness to invest time in the process. Generally, floating floors with a click-lock or similar system are designed to be DIY-friendly.

 If you choose to install flooring yourself, it’s essential to follow all manufacturer guidelines specific to your product. This helps ensure the durability of your floor and protects your warranty.

Please be aware that we do not recommend DIY installation of Luxury Vinyl Plank flooring. Unlike click-lock systems, these products require a stick-down method that is best handled by experienced professionals.

 Yes, it is possible to use a single flooring type across your entire home. However, to ensure long-term durability and ease of maintenance, the flooring must be waterproof. Options like Luxury Vinyl Planks or Hybrid Floorboards are well-suited for this purpose.

Underlay requirements vary depending on the type of flooring and the manufacturer's specifications. We recommend installing underlay beneath Laminate Flooring and Engineered Timber Floors, as this is standard practice for these products.

If you're considering underlay with Vinyl Plank Floorboards, please note that only Luxury Vinyl options using a glue-down installation method are compatible.

The amount of flooring required depends entirely on the size of the area you wish to cover. Our products are sold by the square meter, making it easy to calculate how many packs you'll need once you know your room measurements.

Yes, both Hybrid Flooring and Luxury Vinyl Plank floorboards are compatible with underfloor heating systems. However, it’s important to follow the manufacturer’s installation guidelines carefully and ensure that recommended temperature limits are not exceeded to maintain product integrity.

Yes, all products used by Duraniq are low allergen, making them an excellent choice for individuals with asthma, hay fever, or other allergy sensitivities.

Scotia is a decorative trim installed around the perimeter of a room to conceal the expansion gap required for many floating flooring systems. It serves both functional and aesthetic purposes—preventing potential tripping hazards and providing a clean, finished look by covering gaps between the flooring and walls.

Stair Nosing is a protective trim that covers the edge of each stair. It enhances safety by reducing the risk of slips and falls, while also shielding the edges of your flooring from wear and tear. This not only helps protect your family but also extends the life of the flooring installed on your staircase.

 The ideal flooring depends on your lifestyle, preferences, and specific needs:

• Waterproof flooring: Luxury Vinyl Plank and Hybrid Flooring are excellent choices for areas prone to moisture.
• Natural and luxurious finish: Timber Flooring offers timeless beauty and warmth.
• Pet-friendly durability: Laminate Flooring is highly resistant to scratches and wear, making it perfect for homes with pets.

We’re happy to help you find the right fit based on your space and priorities.

While our flooring products are highly resilient, damage can still occur. The repair process depends on the type of flooring installed:

• Laminate & Hybrid Flooring: These floors use a click-lock system. To replace a damaged board, you’ll need to unclick and lift surrounding boards until the affected one can be removed and replaced. The rest can then be reinstalled.
• Luxury Vinyl Plank Flooring: These floors use a glue-down method. Damaged planks can be removed by gently heating the area to soften the adhesive, then lifting the plank. A new plank can be laid in its place—usually without needing additional glue, provided the original installation was done correctly.

If you suspect the damage may be covered under warranty, please contact your retailer before attempting any repairs. They will assess the issue and advise on the best course of action.

 If reducing noise is a priority, our Luxury Vinyl Plank Flooring is an excellent choice. These floorboards are designed with noise-reducing properties, making them ideal for creating a quieter, more comfortable living environment—especially in multi-level homes or apartments.

Laminate Flooring is generally the best option for pet owners. It offers excellent resistance to scratches, wear, and other potential damage caused by pets. However, every pet is different, and if you feel another flooring type suits your household better, you're welcome to choose what works best for you.

 The best flooring for children depends on your family's specific needs.

• Laminate Flooring is ideal for households that need extra durability to withstand active play and wear.
• Luxury Vinyl Plank and Hybrid Flooring are excellent choices for families with younger children, thanks to their waterproof properties—perfect for handling spills and messes.

Each option offers practical benefits, so consider your child’s habits and your household’s lifestyle when making a decision.

Vinyl Plank Flooring is a waterproof flooring solution made from durable vinyl material. It’s suitable for installation throughout the home—including moisture-prone areas like bathrooms and laundries.

Luxury Vinyl Plank (LVP) offers a softer, warmer feel underfoot and features highly realistic textures and visuals that mimic natural materials such as timber, helping to create a warm and inviting atmosphere in any space.

As the name suggests, Luxury Vinyl Plank (LVP) Flooring is crafted from vinyl—specifically, polyvinyl chloride (PVC). This material provides durability, water resistance, and flexibility, making LVP a practical and stylish choice for modern homes.

No, they are not the same. While often confused, Vinyl Flooring and Linoleum are made from entirely different materials. Vinyl is a synthetic product—typically made from PVC—whereas Linoleum is composed of natural materials like linseed oil and cork. The only vinyl product that slightly resembles linoleum in appearance is Sheet Vinyl, but even this differs significantly in composition and performance.

Luxury Vinyl Plank (LVP) Flooring is 100% waterproof, making it suitable for every area of your home—including wet zones like bathrooms and laundries. Its water resistance and durability make it an ideal choice for creating a seamless, cohesive look throughout your entire space.

While Luxury Vinyl Plank Flooring is 100% waterproof and more resilient during cleaning than other options, it’s important to avoid harsh chemicals and flooding methods.

We recommend following the Cleaning Guide for Luxury Vinyl Floors, which you'll receive along with your new flooring. These instructions cover proper care and maintenance to help maximize the lifespan of your floorboards.

Please note: Steam mops are not recommended for use on Luxury Vinyl Plank Flooring, as excessive heat and moisture may compromise the adhesive and surface integrity.

No, Luxury Vinyl Plank Flooring can be installed flush against walls, doors, and other fixed features. Unlike many floating floor systems, it does not require expansion gaps, making installation simpler and allowing for a seamless finish throughout your space.

 Hybrid Flooring is a versatile and stylish solution that blends the natural beauty of hardwood with the durability and resilience of Laminate and Vinyl Flooring.

• It’s 100% waterproof, making it ideal for kitchens, bathrooms, and other moisture-prone areas.
• It offers excellent resistance to dents and wear, perfect for busy households.
• Its superior stability across all climates makes it especially suitable for tropical or high-humidity regions.

Hybrid Floorboards deliver both performance and elegance—truly the best of both worlds.

Cleaning your Hybrid Floors is quick and easy. Simply sweep or vacuum regularly to remove dust and debris, then follow up with a dry mop for a spotless finish. For deeper cleans, use a damp (not wet) mop with a pH-neutral cleaner—avoiding harsh chemicals or steam mops to preserve the integrity of your floors.

Yes, we’re pleased to confirm that all Hybrid Flooring is 100% waterproof. This makes it an ideal choice for every room in your home—including wet areas like bathrooms and laundries—offering both durability and design flexibility.

we do not recommend using a steam mop on Hybrid Floors. Excessive heat and moisture from steam can compromise the integrity of the floorboards.

To maintain your floors properly, always follow the cleaning, care, and maintenance instructions provided with your Hybrid Flooring. This ensures long-lasting performance and protects your investment.

No, Hybrid Floors are not indestructible, and we cannot guarantee they won’t scratch. While they are highly durable, they can still be affected by everyday wear and tear.

Common sources of damage include:

• Pet claws
• Furniture legs
• Children’s toys
• Sharp debris brought in on shoes

To minimize the risk of scratches and maintain your floors’ appearance, always follow the cleaning, care, and maintenance instructions provided with your Hybrid Flooring.

 Yes, Hybrid Flooring must include expansion gaps during installation to prevent damage caused by natural movement and temperature changes.

Expansion gaps should be placed wherever the flooring meets fixed features such as:

• Walls
• Doors
• Cabinetry
• Island benches

To ensure safety and maintain a clean finish, scotia or other suitable trims should be used to cover these gaps and prevent them from becoming a hazard in your home.

Hybrid Flooring is engineered from a blend of advanced materials to deliver both durability and visual appeal.

• The surface features a 5mm UV- and wear-resistant top layer, created from PU coating and enhanced with high-definition imaging technology. This gives the floorboards realistic textures and edges that closely mimic traditional hardwoods, all with a beautifully matte finish.
• Beneath the surface lies a core of environmentally friendly compounds, specially formulated to ensure:
  • 100% waterproof protection
  • Dent resistance
  • Superior stability across all climates, making it ideal for tropical and variable environments

Hybrid Flooring offers the perfect balance of style, strength, and sustainability.

Engineered Timber Flooring is a type of hardwood flooring made by combining a solid hardwood top layer with a composite core. This construction enhances the floor’s stability and significantly reduces the risk of warping or bowing due to changes in climate or humidity.

It offers the natural beauty of timber with improved performance—making it a smart choice for homes in variable environments.

Yes. Engineered Timber Flooring is made using real wood. Each board features a genuine hardwood top layer bonded to a composite timber core. This core is composed of more resilient and versatile wood types, enhancing the floor’s stability and reducing the risk of warping or bowing.

Thanks to this construction, Engineered Timber Flooring can be installed in environments where Solid Hardwood Floors may not perform well—such as humid climates or areas with frequent temperature fluctuations.

 Solid Hardwood Flooring is made from planks cut from a single piece of timber, offering a classic and authentic look. In contrast, Engineered Timber Flooring features a real hardwood top layer bonded to a composite core made from more resilient wood varieties.

This composite core enhances the floor’s stability—reducing the risk of warping or bowing—and makes Engineered Timber Flooring a more eco-conscious choice. By using sustainably sourced materials and minimizing reliance on slow-growing hardwoods, it supports responsible manufacturing without compromising on style or performance.

While any timber flooring can potentially warp under extreme environmental conditions, Engineered Timber Flooring is significantly less susceptible to this issue compared to Solid Hardwood.

Thanks to its composite core construction, Engineered Timber offers enhanced dimensional stability—making it better suited for areas with fluctuating temperatures or humidity levels.

Cleaning Engineered Timber Floors is straightforward. Regular maintenance typically involves:

• Sweeping or vacuuming to remove dust and debris
• Dry mopping to maintain a clean, polished surface

Important: Avoid using steam mops. The combination of high heat and concentrated moisture can lead to warping or bowing of the timber. Always follow the care and maintenance instructions provided with your flooring to ensure its longevity and performance

 Yes, Engineered Timber Flooring can be resurfaced when needed. While it doesn’t allow for as many sanding cycles as Solid Hardwood Flooring, it can still be sanded multiple times over its lifespan.

With proper care and maintenance, Engineered Timber Floors can last for decades—offering both longevity and the ability to refresh their appearance over time.

Yes, Engineered Timber Floors must be installed with a 12mm expansion gap wherever they meet fixed features such as walls, doors, cabinetry, or island benches.

These gaps allow the flooring to expand and contract naturally with changes in temperature and humidity, helping to prevent warping, buckling, or other damage over time.

 Laminate Flooring is crafted from High Density Fibre Board (HDF), making it an exceptionally durable and resilient floor covering.

Key benefits include:

• Scratch resistance – ideal for high-traffic areas
• Dent resistance – stands up to heavy furniture and active households
• Fade resistance – maintains its color even in sunlit spaces
• Stain resistance – easy to clean and maintain
• Pet-friendly – one of the most durable options for homes with pets

Laminate Flooring combines toughness with style, making it a smart and practical choice for modern living.

 No, Laminate Flooring is not waterproof. While it is extremely durable and some products offer water resistance—such as our 48-Hour Spill Protection Guarantee—Laminate is not suitable for wet areas like bathrooms or laundries.

Prolonged exposure to moisture can compromise the integrity of the boards, so it's best to install Laminate Flooring in dry, climate-controlled spaces

Cleaning Laminate Flooring is simple and low-maintenance. Regular care typically includes:

• Sweeping or vacuuming to remove dust and debris
• Dry or damp mopping as needed to maintain a clean surface

Important: Steam mops are not recommended. The combination of high heat and moisture can cause swelling, warping, or damage to the floorboards. Always follow the care and maintenance instructions provided with your flooring to ensure long-term durability.

Laminate Flooring is constructed from High Density Fibre Board (HDF)—a durable and stable core material made by compressing wood fibers under high pressure. This core is topped with a decorative layer that mimics the look of natural wood, stone, or other finishes, and sealed with a protective wear layer for enhanced resistance to scratches, stains, and fading.

This layered construction makes Laminate Flooring a cost-effective and resilient choice for modern interiors.

Yes, Laminate Flooring must be installed with expansion gaps to allow for natural movement caused by temperature and humidity changes. Without these gaps, floorboards may buckle or bow due to overcrowding.

Expansion gaps should be placed wherever the flooring meets fixed surfaces such as:

• Walls
• Doors
• Cabinetry
• Benches or island units

To ensure safety and a clean finish, scotia or appropriate trims should be used to cover these gaps and prevent them from becoming a hazard in your home.